Etiquette of professionals in the medical field

I suddenly recalled the enduring times of hospital visits, diagnosis and treatments during my chronic kidney disease for the past 11 years. I recalled a particular incident that wounded me emotionally that saddens me to this day. When I was first diagnosed with chronic kidney disease at a blossoming age of 27 and lacking information about the incurable disease, I was shattered with the news. I visited the hospitals frequently, hoping to hear positive news from the physicians that this disease is interim and I could live a normal life like any other girls my age thinking about work, marriage, family and bliss.
But on a particular visit to a reputable private hospital in Petaling Jaya, Malaysia; after waiting for a long time, I was called in by the physician and after looking at my medical report he turned to me and asked, "Do you pray? I don't think that you do and even if you do, it is not enough because this disease that you have at this age...only one in a million have it!" I was dumbfounded, devastated and shocked to hear those words from a professional physician whom is supposed to soothe me and suggest the possible treatment to help treat my condition. I kept silent, heart palpitating, and rushed out to the toilet but halted by Satya. I couldn't hold it and cried, feeling embarrassed, unable to contain myself and feeling hopeless.
Now that I am more knowledgeable about my disease and more mature, I often ponder how vulnerable patients are. Everyone will be in denial at the beginning stage and being hopeful for a cure hoping to live a normal life. To achieve this, we are very dependable on the opinions of the medical professionals. They are our hope to keep us calm to strive on. But when our trust is tarnished with such insensitive comments from a medical professional, what could a patient do? I did not visit a medical facility to get their opinion on the religious practices or how it can guarantee the longevity and well being of my life. I visited a medical facility to get help from the professional to interpret the results of my medical tests and to suggest the most appropriate treatment.
At this moment, I can't help to think the professionalism of medical practitioner here in Japan. All the nurses, doctors, pharmacists and technicians perform their duties with high regard and they take pride in what they do and yet so humble to their patients. I always feel at ease whenever I am at hospitals in Japan. I am not saying that I have been treated badly elsewhere. The majority of the practitioners that I have encountered are amazing and kind, but all I am saying is some practitioners can avoid such insensitive comments onto people that come over to them for help. Patients are already dejected with their diseases, and unkind comments will only make them more miserable.